TELIC

Services

Technology that fits the way your business works.

Three core services, used together to solve operational problems. We sell outcomes — fewer manual steps, connected systems, better information — not programming languages.

01 — Custom Business Software Development

Software built around your business.

Every business operates differently. Instead of forcing your team to adapt to unsuitable software, we design and develop systems around your existing processes and operational requirements — so the software fits the work, not the other way round.

We build software for businesses that need to:Replace spreadsheets and manual workaroundsGive teams one reliable source of informationSupport processes that off-the-shelf software cannot handleImprove visibility across orders, inventory and operationsCreate a foundation that can grow with the business
Spreadsheets doing the job of a real systemOff-the-shelf software that doesn't match how you operateNo single, reliable view of orders, stock or assetsAdmin that grows faster than the business does
OperationsInventoryOrdersSuppliersReports
Stock on hand4 812units · 318 SKUs
Open orders4712 awaiting stock
Below reorder level93 on purchase order
ProductOn handReorderStatus
Pallet wrap 500mm1 240400In stock
Thermal labels 100×15086200Reorder
Strapping seals 16mm0150On PO
Corrugated box A32 310600In stock
Interface preview with synthetic demonstration data

Typical solutions

Inventory managementOrder managementSupplier managementInternal admin portalsCustomer & employee portalsAsset trackingOperational dashboardsBooking & schedulingCustom business management apps

What you can expect

EfficiencyLess administrative work.
InformationVisibility into operations.
ControlConsistency, access control, audit trail.
ScaleSystems that grow with the business.

02 — Business Process Automation & Systems Integration

Make your systems work together.

Disconnected applications and manual processes slow businesses down. We connect the software you already use and automate repetitive tasks, so information moves reliably between systems and your team can focus on more valuable work.

Select a system in the diagram to see what a typical integration would move, and where. The systems shown are examples — we work with the applications you already run.

Integration & workflow layerValidates, transforms, retries and logs every exchange
Selected system

CRM

Where sales lives: customers, contacts, quotes and deals.

What moves, and where
Operations platform: Customer record and accepted quote become a new order, without re-typing.
Accounting: Customer account created or matched, ready for invoicing.
Back to CRM: Order status and delivery date so sales can answer the customer.
Trigger: A quote is accepted

Problems it solves

The same data keyed into two or three systems by handApprovals and notifications that depend on someone rememberingCRM, stock and accounting figures that never quite agreeReports compiled manually at the end of every week

Typical solutions

Automated approval workflowsCRM & inventory syncAccounting integrationAPI integrationsInvoice processing workflowsSales order automationSupplier data syncAutomated notificationsAutomated reporting

What you can expect

Less duplication — reduced double-capture and fewer manual errors.Fewer manual handoffs — work moves on without waiting for a person to push it.Faster approvals — the right person is asked at the right moment, with the information attached.Consistent information — one version of the truth across departments.Visible reliability — every exchange logged, failures retried and reported.

03 — Artificial Intelligence & Intelligent Business Solutions

Practical AI. Real business value.

We bring artificial intelligence into everyday operations — inside existing applications or custom-built software — to help your team process information, automate repetitive work and make more informed decisions. AI should solve a real problem, not be a marketing feature.

Example: how a supplier invoice moves through an AI-assisted workflow
1. Document arrivesEmailed PDF, scanned page or phone photo.
2. OCR + AI extractionThe system reads the document and proposes the fields it needs.
3. A person reviewsConfidence indicators show what to check. Nothing is accepted without approval.
4. Approved data flows onInto accounting, purchasing or the operations platform — with a full history.

Problems it solves

Staff typing up invoices, receipts and delivery notes by handCompany knowledge buried in documents nobody can searchRepetitive classification and routing of incoming informationCustomer questions that could be answered faster with the right support

Typical solutions

AI document processingInvoice & receipt extractionBusiness knowledge assistantsDocument classificationAI-assisted customer supportIntelligent search across authorised documentsAI-assisted reportingOperational analysis

How we implement AI

Every solution includes validation, human review where it matters, security controls and monitoring. We don't promise fully autonomous or error-free AI systems — we design for the review step to be fast, not skipped.

Where AI earns its place

Concrete use cases, not a marketing feature.

Document & invoice extractionRead supplier invoices, delivery notes and purchase orders into structured data, with review.
Search across internal knowledgeAnswer staff questions from policies, manuals and past records the business already holds.
Classification & routingSort incoming emails, tickets or documents and send each to the right queue or person.
Report summarisationTurn long operational reports into a short brief with the exceptions called out.
Exception detectionFlag unusual orders, prices, stock movements or delays for a person to look at.
Drafting & recommendationsPrepare first drafts of quotes, replies or purchase suggestions for a person to finalise.

Responsible AI

How we use AI responsibly.

Most AI failures in business are not model failures. They are design failures: no review step, no audit trail, no way back. These are the rules every AI feature we build follows.

AI assists people; it does not silently make critical decisions.Anything that affects money, stock or a customer goes through a person before it takes effect.
Outputs can be reviewed before they enter business systems.A review step is designed in from the start, not bolted on after the first mistake.
Confidence indicators show what to check.Uncertain extractions are flagged, so reviewers spend their attention where it matters.
Access is limited to authorised information.AI features see only the data the person using them is allowed to see.
Processes include auditability and fallback options.Every decision is logged, and the manual path keeps working if the AI is unavailable.

Supporting capabilities

The thinking behind every engagement.

These capabilities support the core services. They are how we make sure the right thing gets built — and that you can see whether it's working.

Business Intelligence & Reporting

Turn the data your operations already produce into something management can act on.

  • Custom KPI dashboards
  • Operational reporting
  • Sales performance tracking
  • Inventory analytics
  • Data consolidation
  • Decision-support dashboards

Technology Consulting

Independent advice on what to fix, what to keep and what to build — before any money is spent on development.

  • Process understanding
  • Bottleneck identification
  • Existing system reviews
  • Integration opportunities
  • Requirements definition
  • Technology roadmaps

Ways to work together

Three engagement models. No surprises in either direction.

Every engagement is scoped and priced from what discovery teaches us, so there is no rate card here. What we can promise is that you'll know the scope, the timeline and the cost in writing before anything is built.

Model 1Fixed-scope projectA defined piece of work — an integration, a dashboard, a first module — with written scope, timeline and price agreed before build starts.Best when the problem is clear and bounded.
Model 2Phased buildA larger system delivered in agreed phases, each one usable on its own, with scope and price confirmed phase by phase from what the previous one taught us.Best for operations platforms and anything replacing spreadsheets.
Model 3Ongoing support & improvementA monthly agreement covering monitoring, fixes, small changes and the next improvements, so the system keeps up with the business.Best once something is live and relied on.

Technologies we work with

Boring, well-supported and easy to hire for.

You own the code and the accounts. Every choice is one another South African engineer could pick up tomorrow.

ReactTypeScriptNode.jsPythonPostgreSQLSQL ServerREST APIsWebSocketsOpenCVTesseract OCRLLM APIsPlaywrightDockerAzure / AWS

How an engagement works

Understand first. Build second.

A detailed assessment may be offered as a paid consulting engagement; project work is scoped and priced from what we learn. No fixed pricing is advertised because every business is different.

Phase 1DiscoveryMeet stakeholders, map workflows, find the bottlenecks.
Phase 2Assessment & designRecommend a solution, approach, scope and estimate.
Phase 3ImplementationArchitecture, build, integration, security, testing, deployment.
Phase 4Training & handoverDemonstrations, user training, documentation, acceptance.
Phase 5SupportMaintenance, monitoring and improvements under a defined agreement.

Not sure which service you need?

That's normal. Tell us about the problem and we'll work out the right approach together — and give you a rough sense of size and timeline before you commit to anything.

Discuss Your Challenge

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